1. Introduction

HomePro.bot ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the Platform.

2. Information We Collect

Information you provide directly:

Account registration data (name, email address, phone number, password)
Profile information (address, property details, service area, trade specializations)
Identity and license verification documents (for Pros)
Payment information (processed and stored by Stripe — we do not store card numbers)
Project descriptions, photos, and messages sent through the Platform
Reviews and ratings you submit

Information collected automatically:

Log data (IP address, browser type, pages visited, time and date of visits)
Device information (device type, operating system, unique device identifiers)
Location data (ZIP code and approximate location for matching purposes)
Usage data (features used, actions taken, session duration)
Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

Provide, operate, and improve the Platform and its features
Match homeowners with qualified Pros based on location, skills, availability, and trust score
Process payments and manage SafePay escrow transactions
Verify Pro licenses, insurance, and background information
Send transactional communications (booking confirmations, payment receipts, dispute updates)
Send marketing communications (with your consent, and with opt-out available at any time)
Detect, investigate, and prevent fraudulent or illegal activity
Comply with legal obligations
Analyze usage patterns to improve the matching algorithm and platform experience

4. How We Share Your Information

We do not sell your personal information. We share your information only in the following circumstances:

With other users: When a homeowner and Pro are matched, we share the information necessary to facilitate the service relationship — including name, general location, project details, and contact information.

With service providers: We share information with third-party vendors who help us operate the Platform, including Stripe (payment processing), cloud hosting providers, and analytics services. These providers are contractually bound to use your information only as directed by us.

For legal compliance: We may disclose information when required by law, court order, or governmental authority, or when we believe disclosure is necessary to protect the rights, property, or safety of HomePro.bot, our users, or the public.

In a business transfer: If HomePro.bot is acquired, merged, or undergoes a change of control, your information may be transferred as part of that transaction. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information within 30 days, except where retention is required by law (e.g., financial transaction records, which we retain for 7 years).

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access and Portability: You may request a copy of the personal information we hold about you in a portable format.

Correction: You may update or correct inaccurate personal information through your account settings or by contacting us.

Deletion: You may request deletion of your personal information. We will honor deletion requests subject to legal retention requirements.

Opt-Out of Marketing: You may opt out of marketing emails at any time by clicking "unsubscribe" in any marketing email or by updating your notification preferences in account settings.

California Residents (CCPA): California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to opt out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising privacy rights. To submit a CCPA request, contact us at [email protected].

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to operate the Platform, remember your preferences, analyze usage, and improve our services. You can control cookie settings through your browser settings or through our cookie consent banner. Note that disabling certain cookies may affect Platform functionality.

We use the following types of cookies:

Essential cookies: Required for the Platform to function (authentication, session management)
Analytics cookies: Help us understand how users interact with the Platform (we use privacy-respecting analytics)
Preference cookies: Remember your settings and preferences

8. Data Security

We implement industry-standard security measures to protect your information, including TLS encryption for data in transit, encrypted storage for sensitive data, access controls limiting employee access to personal information, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately at [email protected].

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on the Platform and updating the "Last updated" date. Your continued use of the Platform after such notice constitutes acceptance of the updated policy.

11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team at [email protected].